1. Eligibility for Refunds

Refund requests are considered under the following conditions:

• Payment was processed within the last 30 days.
• Our services were not rendered as expected or experienced technical issues.
• Subscription issues including automatic renewals can also be refunded.

2. How to Request a Refund

To initiate a refund request, please follow these steps:

• Log in to your account on ChatGeniusAI.com.
• Go to the "Account Settings" section.
• Click on "Request a Refund" and fill out the necessary details.
• Submit your request, and our support team will process it within 48 hours.

3. Refund Process and Timeframe

Once your refund request is approved, the amount will be refunded to your original payment method. The refund process typically takes between 5 to 10 business days.

4. Exceptions

Refunds may not be granted under the following circumstances:

• If the user has violated our Terms of Service or Content Rules.
• If the refund request is made after 30 days of payment.

5. Contact Information

If you have any questions about this Refund Policy, contact us at [email protected].